Processing Time
Orders are processed within 48 hours (excluding weekends and public holidays). During peak periods, such as new product releases or holidays, processing may take an additional 1-2 business days.

Shipping Time & Delivery
We offer international shipping only.

• Estimated delivery time is 10-15 business days, depending on the destination and customs clearance process.
• Please note that delivery times may vary due to factors beyond our control, including customs delays and the impact of the COVID-19 pandemic.

In some regions, additional shipping costs may apply due to increased logistics expenses. Customers will be notified of any additional charges before shipment.

Shipping Locations
Orders are shipped from our warehouses located in:

• Malaysia
• New Zealand

If we are unable to ship to your destination, our customer service team will contact you via email before processing your order.

Shipping Fees
Shipping fees are calculated at checkout based on the destination and shipping method selected by the customer. We do not offer free shipping at this time.

Order Tracking
Once your order has been shipped, we will send you an email with the invoice and tracking number. You can track your shipment directly on the carrier’s website using the provided tracking number.

Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers or customs. If your package is significantly delayed or lost, please contact our customer service team for assistance:
📧 info@bestvapetobuy.com